General Overview

Halo SIM is committed to providing a seamless digital connectivity experience. Our return policy is designed to be fair, transparent, and built on trust.

Refund Eligibility

You are entitled to a full refund for your eSIM purchase if:

• The eSIM has not been installed or activated on any device.
• The data plan associated with the eSIM has 0% usage.
• A technical error prevents the delivery of the eSIM QR code.

Technical Issues

If you experience network issues while traveling, our support team is available 24/7. Refunds are granted if our technical team confirms the issue is service-related and cannot be resolved through troubleshooting.

Non-Refundable Items

Refunds cannot be issued in the following scenarios:

• The eSIM has already been activated and data usage has begun.
• Your device is not compatible (please check our Compatibility Hub first).
• The request is made after the 30-day purchase window has expired.